In a climate where companies of all sizes are dependant upon their information technology systems in order to run their businesses, what happens when something goes wrong? Your local High Street computer shop or out-of-town superstore may stock a seemingly endless supply of ink cartridges and the latest games, but are unlikely to have the necessary experience in order to fix more than the most basic of problems and will likely do so at their convenience rather than yours.

Invincible understands the impact that downtime has on businesses and that when something goes wrong, you want the problem rectified as quickly as possible and within the confines of your own office. Our range of support & maintenance plans are designed to both meet the needs of small businesses without any dedicated in-house staff and to compliment those that already have an I.T. manager.

Feature Matrix

What if I have less than five computers or don't have a server?

For companies with less than five computers and no central server, we offer a basic reactive support package offering unlimited helpdesk access and remote assistance via the Internet for £62.50 per quarter. This package is designed for small businesses that only occasional need application support or assistance resolving common problems rather than a comprehensive break/fix or support service.

Which support plan should I choose?

The unique requirements of your business will dictate the exact level of support you need, however you can use the following textual descriptions of each plan as a guide: -

• Bronze: System monitoring & application support; ideal for companies with some in-house I.T. expertise who want the reassurance that their systems are being monitored and want to “pay as they go” for any remedial work.
  
• Silver: Basic proactive maintenance & application support; ideal for companies who want a minimum amount of maintenance carried out as part of the package and want a medium response time.
  
• Gold: Advanced proactive maintenance & application support; ideal for companies who want their servers fully maintained and a fast response time. Our most popular package.
  
• Platinum: Fully Managed I.T. service; ideal for companies who want to outsource their entire network infrastructure and not have to worry about costly surprises.l

What if I don’t see a plan that fits the needs of my business?

We acknowledge that our standard support plans won’t fit the needs of everyone but we’re flexible and can create a bespoke support plan to meet your requirements — please call our sales team to discuss.

What if I want to pay monthly or quarterly?

Our plans are normally charged on a quarterly basis but we can optionally accept payments on a monthly basis by standing order for a 10% surcharge or offer 10% discount for contracts paid annually in advance. Regardless of your chosen payment frequency, all contracts are subject to a minimum term of one year and require three months written notice of cancellation.

How do I take out a contract with you?

If you are an existing customer of Invincible then please call your designated account manager who will be delighted to discuss your requirements.
If you are a new customer, then please call a member of our friendly sales team on 0870 872 0085.