I.T. is at the heart of businesses today. It needs to operate seamlessly and efficiently all the time, which is where we come in with InvinTNC: Total Network Care. This specialised network support programme is comprehensive and affordable. It includes all the monitoring, maintenance and technical support you will need to profit from your I.T. investment. Above all, it is designed to prevent computer problems from escalating and causing you problems in your business.

Unlike other computer consultants who profit from the failures in your IT environment, our purpose is to PREVENT computer problems from escalating into unexpected downtime, data loss, interruptions in business, and financial loss. In fact, our InvinTNC service does not allow us to profit from your technology troubles in any way.

This program is ideal for business owners who:

• Need to have their computer network, e-mail, database, and Internet access up and running without problems.
  
• Value the security of their data, and want to do everything possible to prevent loss, corruption, or theft.
  
• Want to maximize the speed, availability, and performance of their network.
  
• Hate dealing with – or thinking about – computer problems and other complexities of operating a computer network. 
  
• Don’t have the time or staff to deal with computer network maintenance.
  

You’ll avoid expensive repairs and recovery costs.  Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening in the first place. As a matter of fact, we guarantee it.

You’ll experience faster performance, fewer glitches, and practically zero downtime.  Some parts of your system will degrade in performance over time, causing them to slow down, hang up, and crash. Our preventative maintenance and network monitoring will detect these problems early and prevent them from escalating into more expensive repairs and downtime.

You’ll feel as though you have an in-house IT department – without the costs.  As a network maintenance customer, you’ll have access to a knowledgeable support staff that can be reached immediately should you have any kind of problem or question.

You’ll receive substantial discounts on IT services that you are already buying.  Most IT firms will charge you the earth for every little thing they do.  Under this programme (Premium Level only), you’ll pay one flat, affordable rate and get all of the technical support you need. No hidden charges, caveats, or disclaimers.

You’ll eliminate call-out fees and receive faster response to your problems. Thanks to our remote monitoring and maintenance software, we will have the ability to remotely access and repair most network problems right from our offices. If we cannot fix it remotely, we will dispatch a technician to your office either the same day or by start of business the next working day depending upon the severity of the issue.

You’ll be able to budget for network support just like rent or insurance.  Wouldn’t it be nice to avoid unexpected costs for fixing or restoring your network?  Now you can.

You’ll sleep easier knowing the “gremlins at the gate” are being watched.  Cyber criminals never sleep! But thanks to our 24/7/365 monitoring and on-going maintenance, you’ll have one less thing to worry about.

You’ll safeguard your data.  The data on the hard disk is always more important than the hardware that houses it.  If you rely on your computer systems for daily operations, it’s time to get serious about protecting your critical, irreplaceable electronic information.

You’ll stop annoying spam, pop-ups, and spyware from taking over your computer and your network.  Not only are these intruders annoying, but they can introduce viruses and jeopardize the security of your network.

You’ll gain incredible peace of mind.  As a business owner, you already have enough to worry about. We’ll make sure everything pertaining to your network security and reliability is handled so you don’t have to worry about it. 

All three packages include:

• An initial site survey when an engineer comes on-site to create the initial network documentation as well as audit your network for potential problem areas
   
• Network monitoring 24/7 to detect and report problems; we monitor server traffic and load, hardware integrity and reliability, back-up status, storage space, anti-virus protection
   
• A one-page monthly Executive Summary Report

The three packages are:

1. Basic level (network monitoring):

We also provide pay-as-you-go support at a discounted rate

2. Standard (network monitoring + maintenance):

In addition, you will receive unlimited telephone & remote support, a guaranteed response time to technical problems, as well as regular network maintenance as well as the installation of operating system updates

3. Premium level (network monitoring, comprehensive maintenance, on-site consultation & a free break/fix service):

This includes all of the above, as detailed in packages 1 & 2, with more extensive preventative maintenance and a faster response time.
In addition, this package includes spam filtering (one mailbox for each workstation supported), a free break/fix service and quarterly on-site consultation.

Our Guarantee to You:

Our InvinTNC programme comes with a powerful guarantee to detect, diagnose and prevent any network problem from escalating into downtime.

Initial Site Survey: A senior engineer will come on-site to create initial network documentation, as well as audit your network for potential problem areas including:

• Network security
• Data back-ups
• Virus protection
• Spam filtering
• Hardware integrity (check for pending failures)
• System performance and trends
• Overall network design and layout

Network Monitoring: This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:

• Server traffic and load
• Hardware integrity and reliability
• Storage space and availability
• Back-up success and failures
• Anti-virus protection
• Spyware detection and removal
• Uninterruptible Power Supply (UPS) monitoring

Pay-As-You-Go Support: As this level primarily provides monitoring of your network, any requests for support will be charged at a discounted rate for our preferred customers.

Monthly Executive Summary Report: You will automatically be emailed over a one-page “at a glance” overview of the health of your network on the first day of every month.