All three packages include:
- An initial site survey when an engineer comes on-site to create the initial network documentation as well as audit your network for potential problem areas
- Network monitoring 24/7 to detect and report problems; we monitor server traffic and load, hardware integrity and reliability, back-up status, storage space, anti-virus protection
- A one-page monthly Executive Summary Report
The three packages are:
1. Basic level (network monitoring):
We also provide pay-as-you-go support at a discounted rate
2. Standard (network monitoring + maintenance):
In addition, you will receive unlimited telephone & remote support, a guaranteed response time to technical problems, as well as regular network maintenance as well as the installation of operating system updates
3. Premium level (network monitoring, comprehensive maintenance, on-site consultation & a free break/fix service):
This includes all of the above, as detailed in packages 1 & 2, with more extensive preventative maintenance and a faster response time.
In addition, this package includes spam filtering (one mailbox for each workstation supported), a free break/fix service and quarterly on-site consultation.
Our Guarantee to You:
Our InvinTNC programme comes with a powerful guarantee to detect, diagnose and prevent any network problem from escalating into downtime.