Initial Site Survey: A senior engineer will come on-site to create initial network documentation, as well as audit your network for potential problem areas including:
- Network security
- Data back-ups
- Virus protection
- Spam filtering
- Hardware integrity (check for pending failures)
- System performance and trends
- Overall network design and layout
Network Monitoring: This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:
- Server traffic and load
- Hardware integrity and reliability
- Storage space and availability
- Back-up success and failures
- Anti-virus protection
- Spyware detection and removal
- Uninterruptible Power Supply (UPS) monitoring
Network Maintenance: We will regularly conduct a basic audit and tune up of your network to:
- Review and update available security patches
- Check status of Anti-Virus Clients
- Review hard drive space, memory, CPU utilization
- Review and install operating system updates
Unlimited Telephone & Remote Support: You and your colleagues can call any time during business hours and speak to a technician about problems they are experiencing.
Monthly Executive Summary Report: You will automatically be emailed over a one-page “at a glance” overview of the health of your network on the first day of every month.
Guaranteed Response Time: We guarantee that we will respond to technical problems within eight working hours; in practice we usually respond to support requests within one working hour.
